Refund and Cancellation Policy
Last Updated: July 28, 2024
At The Doom Store, we strive to ensure customer satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Cancellation Policy
Order Cancellation
- Before Shipment: You may cancel your order before it has been shipped. To cancel an order, please contact us immediately at support@thedoomstore.com with your order details. If your order has not been shipped yet, we will process your cancellation and issue a full refund.
- After Shipment: Once your order has been shipped, we are unable to cancel it. In this case, please refer to our Refund Policy for return instructions.
2. Refund Policy
Returns
- Eligibility: To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. You must initiate the return within 30 days of receiving the item.
- Non-returnable Items: Certain types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers, or magazines cannot be returned. We also do not accept returns for hazardous materials, flammable liquids, or gases.
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at support@thedoomstore.com with your order number and the reason for the return.
- Return Authorization: We will provide you with a return authorization number and return instructions.
- Ship the Item: Send the item back to us using a trackable shipping method. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@thedoomstore.com.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us at support@thedoomstore.com.
3. Shipping
Shipping Costs
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Damaged or Incorrect Items
If you received a damaged or incorrect item, please contact us immediately at support@thedoomstore.com with your order number and a description of the issue. We will arrange for a replacement or refund.
4. Contact Us
If you have any questions about our Refund and Cancellation Policy, please contact us at:
The Doom Store
Email: support@thedoomstore.com
Website: www.thedoomstore.com